This may be because of either of the following, but not limited to:
Your credentials are incorrect.
You cannot access the authentication domains due to the client network has blocked it.
You may perform either or all of the following remedies:
- Perform a password reset on your Katalon account and try logging in again with your new credentials. See the password reset instructions in this topic: Please verify your account to continue (your account has been blocked).
- If you are using an internal network, access your Katalon.com account on a 3G/4G public network.
You may also try entering your user credentials using any of the following domains:
Should any of them work, ask your network administrator or ISP to whitelist the listed domains. For more information, see the following topic:
Katalon domain and IP whitelist.
- Check if you are accessing and encountering the user credentials error message on a proxy server.
You may also refer to your OS documentation about configuring proxy settings on your machine.
